FREQUENTLY ASKED QUESTIONS

Kimball’s offers a thoughtfully-curated selection of sought-after luxury watch brands. Each pre-owned timepiece is chosen for its craftsmanship, condition, and enduring appeal—so you can shop with confidence and discover something truly special.

Authenticity is never a question at Kimball’s. Our in-house team is trained to carefully evaluate every pre-owned watch, and when needed, we can also send a timepiece out for additional third-party verification. Every step is taken to ensure what you’re wearing is true luxury. 

Some pre-owned watches include their original box and documentation, while others do not. Availability varies by piece, and we will share exactly what accompanies the watch you are considering.

Yes. Serial and model numbers are reviewed and verified as part of our evaluation process. Because these identifiers can be located in multiple areas, many remain intact even on vintage or well-loved pieces.

At this time, we do not participate in the Rolex Certified Pre-Owned program. That designation is reserved exclusively for official Rolex jewelers enrolled in the program.

We do accept trade-ins for watches that meet the standards of the collections we offer. Simply visit us in-store, where our team will evaluate your watch with full transparency and guide you through the next steps.

Yes. Each pre-owned watch is professionally serviced and comes with a one-year guarantee—so you can enjoy your timepiece knowing it’s been carefully prepared for its next chapter.

Every watch undergoes a detailed inspection. We ensure screws are properly adjusted, clasps are secure and functioning, and all mechanical components perform as they should. Surface wear and finishing are addressed to meet factory specifications whenever possible.

Yes. Our one-year warranty covers the mechanical integrity of your pre-owned watch, offering added peace of mind long after it’s on your wrist.

Yes. We’re happy to resize your watch so it fits comfortably and perfectly.

All pre-owned watch sales are final. However, each purchase includes a warranty to ensure your confidence and satisfaction.

Value can vary depending on the brand, model, condition, and current market demand. Our team is happy to share insights and help you make an informed decision.

Yes. We invite you to visit us in-store to see and experience our pre-owned watches firsthand.