FAQS
GENERAL
Quick answers to the most common questions about shopping and services at Kimball’s.
Learn MorePRODUCT INFORMATION
Details about our materials, craftsmanship, gemstones, and designer collections.
Learn MoreGIFTING
Helpful tips for choosing the perfect gift, plus wrapping and presentation details.
Learn MoreCARE & MAINTENANCE
Guidance on protecting, cleaning, and preserving your jewelry and watches.
Learn MoreORDERING & CUSTOMIZATION
Everything you need to know about placing an order or creating a custom piece.
Learn MorePAYMENT & SHIPPING
Information on accepted payment methods, financing, and delivery options.
Learn MoreRETURNS & EXCHANGES
Policies designed to ensure an easy and stress-free return experience.
Learn MoreCERTIFICATION
Understanding appraisals, documentation, authenticity, and gemstone grading.
Learn MoreCUSTOMER SUPPORT
How to reach our team for assistance, recommendations, or service inquiries.
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