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Kimball's Jewelers Hours:

Tues-Fri: 10 a.m. to 6 p.m.
Sat: 10 a.m. to 5 p.m.
Sun-Mon: Closed
  • Our Location
  • Store Hours
    Tues-Fri: 10 a.m. to 6 p.m.
    Sat: 10 a.m. to 5 p.m.
    Sun-Mon: Closed
  • (865) 584-0026

Privacy Policy

Effective Date: April 17, 2018

We at Kimball’s Jewelers respect your concerns about privacy. This Global Privacy Notice describes the types of personal information we collect about our consumers, how we use the information, with whom we share it and the choices available to our consumers regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

INFORMATION WE COLLECT

We may collect personal information about you in various ways, such as when you provide it at our stores, on our websites, through our social media channels, at our events, through surveys, via text messages or on the telephone. The types of personal information we may collect include:

  • Contact information (such as name, postal address, email address, and mobile or other telephone number)
  • username and password
  • purchase and transaction information
  • customer service information (such as customer service inquiries, comments, and repair history)
  • photographs, comments and other content you provide
  • information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences
  • information we may obtain from our third-party service providers.

In addition, when you visit our websites, open our emails, use our apps or interact with Kimball’s Jewelers-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies, web beacons and web server logs. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of website visits. A “cookie” is a file that websites send to a visitor’ s computer or other Internet-connected device to uniquely identify the visitor’ s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of the links and other content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites or apps.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, Kimball’s Jewelers is not responsible for these providers’ information practices.

HOW WE USE THE INFORMATION WE COLLECT

We may use the information described above to:

  • Provide products and services to you
  • send you promotional materials and other communications
  • communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, offers, surveys and market research
  • respond to your inquiries
  • operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing and other internal functions);
  • comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies.

In addition, we use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (i) customizing our users’ visits to our websites and apps, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our websites and apps, and (iii) managing our websites, apps and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.

We use third-party analytics services on our websites such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze your use of our websites and apps. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app.

INFORMATION WE SHARE

We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We may share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that provide web hosting, analytics and marketing services.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, exercise your rights or submit a request, please contact us as indicated in the “How to Contact Us” section of this Global Privacy Notice. You can also unsubscribe from our mailing lists by following the “Unsubscribe” link in our emails. To the extent provided by the law of your jurisdiction, you may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us as indicated below. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at http://www.aboutads.info/choices/.

HOW WE PROTECT PERSONAL INFORMATION

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

LINKS TO NON-Kimball’s Jewelers SITES AND SERVICES

For your convenience and information, our websites and apps may provide links to non-Kimball’s Jewelers sites, apps and services that may be operated by companies not affiliated with Kimball’s Jewelers. These companies may have their own privacy notices or policies, which we strongly suggest you review. Our products and services also may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels. We are not responsible for the privacy practices of any non-Kimball’s Jewelers sites, apps or services.

UPDATES TO OUR GLOBAL PRIVACY NOTICE

This Global Privacy Notice (including any addenda) may be updated periodically and without prior notice to you to reflect changes in our personal information practices. For significant changes, we will notify you by posting a prominent notice on our website indicating at the top of the Notice when it was most recently updated.

HOW TO CONTACT US

If you would like us to update information we have about you or your preferences, please contact us by email at social@kimballsjewelers.com. If you have any questions or comments about this Global Privacy Notice, please email us at social@kimballsjewelers.com. You also may write to:

Kimball’s Jewelers, Attn:  Marketing
6464 Kingston Pike
Knoxville, TN 37919