Our team puts customer relationships first. That means ethics and honesty over price tags and sales pitches. Our commitment to delivering caring service is rooted in our founder’s family values and a rich tradition of East Tennessee hospitality. As a charter member of The American Gem Society and long-time advocate of the Gemological Institute of America, Kimball’s represents quality brands and provides exceptional service to all customers. We operate by the fair and ethical practices set up by the AGS, which means you can expect accuracy with every sale. Additionally, Kimball’s has been a part of the Kimberley Process since its creation, helping to ensure our customers receive genuine, conflict-free diamonds. We provide value-added services to make sure you walk away with the best experience possible. Come say hello, and we’ll show you what we’re all about.
Sales Professionals
Danny is a second-generation jeweler and learned the business from his father, Jim. He has more than 40 years of business experience inside and outside the jewelry industry, 29 of those with Kimball’s Jewelers. Danny is responsible for the store’s financial management, vendor relations, operations, purchasing, client sales and services, and property management. “I feel blessed to serve the Knoxville community and additional clients across the country on behalf of Kimball’s,” he says.
Jordan was born and raised in Knoxville, where he graduated from the Webb School of Knoxville in 2011. Following high school, Jordan enrolled at the University of Alabama. He graduated in August, 2015 and joined the Kimball’s team shortly thereafter. Jordan has completed certified Rolex training, earned his Applied Jewelry Professional degree through the Gemological Institute of America, and is also a Graduate Gemologist. Jordan says his favorite Kimball’s moment was helping a college buddy pick out his custom engagement ring!
Rafael, a native of St. Thomas, has more than 45 years of experience in the jewelry industry. His love for artistry and design began at an early age while working for Little Switzerland in the US Virgin Islands. It is here that he learned to work with clients from around the globe, and began using his unique ability to speak multiple languages. A proud islander, he stays connected to his Caribbean roots by serving as a travel Ambassador to the USVI.
Rafael has achieved numerous certifications throughout his career in precious metals, diamonds, colored gemstones and Swiss timepieces. He is De Beers diamond certified, a graduate of the Gemological Institute of America, the American Gem Society and is extensively trained by Rolex.
An avid traveler, Rafael always takes time to visit jewelers in other countries to seek out new ideas for the Kimball’s clients he serves. Most recently, he visited 7 European countries and was an attendee at Watches and Wonders in Geneva, Switzerland. His proudest personal achievement was completing the Camino de Santiago with his wife and son in July of 2022.
Before his 11-year tenure with Kimball’s, Rafael worked with some of the largest jewelers in the industry as a regional and district manager, and as a corporate troubleshooter. He thoroughly enjoys every aspect of the business.
However, some of his favorite moments with Kimball’s Jewelers are when clients become friends and like family over the course of time. Family means everything to him. Building that relationship with customers and sharing in their special life moments is one of Rafael’s greatest joys. It is his sincere pleasure to serve you.
Shannon joined Kimball’s Jewelers in the Spring of 2019 after spending the majority of her career in the high fashion handbag industry. She has been quick to embrace all the exclusive brands Kimball’s offers. Shannon prides herself on taking care of our customers before, during, and after the sale. She is also our “Chief Fun Officer” for the store bringing ideas on how to make employees and customers alike have a more enjoyable time at Kimball’s Jewelers! Stop by and see Shannon and let her show you all the new pieces we have in the showroom!
Miohn has been with Kimball’s Jewelers since late Fall of 2021. This is his first job in the jewelry industry but his sales experience goes back for years. Miohn moved from North Dakota to become a part of the Kimball’s Team and we are so glad he decided to join us! He and his finance are planning an October 2024 wedding after becoming engaged in January 2023 with a ring Miohn designed himself!
Hailie has been with Kimball’s since November 2022. Before joining us as a full time Sales Team member, she worked for us as a seasonal gift wrapper while in college. After graduating, she decided to start her career at Kimball’s and we are so glad to have her on our team!
Service Professionals
Missy spent most of her life in the mountains of Western North Carolina. She says she came to Kimball’s by accident but also says it feels like it was NO accident. Missy applied to a blind ad not having any idea it was Kimball’s Jewelers. After meeting the Kimball’s team, she felt we were the perfect fit for the next step in her life. Missy says she instantly felt like the Kimball’s team was family.
Missy is married with five children and seven grandchildren. She attended the University of Tennessee. She says that once a Vol, always a Vol and she bleeds orange! So, we have another Vol 4 Life on our team!
Having over 20 plus years in the accounting, HR, operations management, and retail/client services areas, Missy takes pride in providing a quality experience for our clients while also taking care of our team as our General Manager.
Jill began working in the jewelry and gemstone industry in 2000, and has vast experience in management, inventory control, quality control, buying, and selling. She is a Certified Gemologist Appraiser in the American Gem Society, a Graduate Gemologist, and a Pearls graduate through the Gemological Institute of America. Jill is Kimball’s Merchandise Manager, where she’s responsible for maintaining vendor relations, providing analyses on store inventory levels, and industry research. Jill says her favorite Kimball’s moment involves a long-time client who visits the shop every Christmas to buy his wife 12 unique gifts. That way, she has something different to open everyday.
Beth joined the Kimball’s team in the Spring of 2019 as the Marketing Director. Born and raised in East Tennessee, she is a graduate of the University of Tennessee and has almost 30 years of marketing experience. She embraced the jewelry industry and earned her Applied Jewelry Professional degree from the Gemological Institute of America. Beth says her favorite part of working at Kimball’s is seeing the joy on a customer’s face when they find the perfect piece of jewelry!
Morgan Leigh, who goes by ML, has been a part of the Kimball’s Team since late in 2021. Originally a part of our Sales Team, ML moved into her current position of Service Coordinator/Design Liaison to better utilize her talents. She graduated from Campbell University in 2020 with a Bachelor of Arts in Graphic Design. ML got her start in the jewelry industry as a gift wrapper at a hometown jeweler in Aiken, South Carolina. She returned after college as a member of their Sales Team and also handled merchandising and inventory. She is a certified Countersketch Artisan and is currently enrolled in classes with the GIA pursuing her graduate gemologist degree. In her off time, ML enjoys traveling to Charleston to be with her extended family!
Jana spent much of her adult life working at a local college as an athletic trainer. In 2020, she decided to change career paths and go to Jeweler’s School! Her father had been a jeweler and she had always felt a pull toward the industry and finally made the leap. She officially joined the Kimball’s Team in August, then attended jeweler’s school, and transitioned to our shop in November 2020. Since arriving, Jana has expanded her education by also becoming certified to do 3D Cad designs for custom jewelry!
Scott is a Master Jeweler with more than thirty years of experience. He can create custom designs as easily as he repairs a ring. His skill set is unmatched and we are blessed to have him on the Kimball’s Team! When he is not working on jewelry, he and his wife like to travel and they are very involved in a dog rescue!
